Hotel Policies

We know, we know… rules ruin everything. But without a few simple guidelines and policies, chaos quickly sets in.  
Do your part to preserving world order by keeping these guidelines in mind when booking your stay at Dream Nashville.

HOTEL CHECK-IN/CHECK-OUT
Check-in: 4:00pm
Check-out: 11:00am

CHECK IN POLICIES
Guests must be 21 years or older with photo identification to reserve a room. Acceptable forms of identification include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation. 

GUARANTEE RULES
Prepaid Reservations. Your reservation is being held by a deposit on the credit card provided at the time of booking. The reservation is non-refundable, and you will be charged the full amount at time of booking.
Cancellable Reservations. Your reservation is being held by the credit card provided at the time of booking. Your credit card may be charged if you do not check in at the Hotel on the scheduled arrival day, if you shorten your scheduled departure after checking-in, or if you do not cancel your reservation in accordance with the cancellation policy.

CANCELLATIONS, CHANGES, AND EARLY DEPARTURES
Prepaid Reservations. The reservation is non-refundable, and the credit card provided will be charged the full amount at the time of booking. No refunds will be given for modifications or cancellations.
Cancellable Reservations. You may cancel your reservation until 6pm local Hotel time 2 days before your scheduled arrival date to avoid 1-night penalty including room rate and applicable taxes. Any change to your arrival or departure date or room type is subject to the Hotel’s availability at the time the modification is requested and may change the rate and/or require payment of cancellation fees. To make a change please contact The Hotel.
Rates quoted are based on check-in date and length of stay shown. Should you depart early before the departure date confirmed for any reason, the Hotel may impose an early departure fee.

RATE RULES/RESTRICTIONS
Rates are confirmed in the currency of the country in which the hotel is located unless otherwise specified in your e-mail confirmation details. For non-US hotels, the rate confirmed in USD may be converted to local currency by the Hotel at the time of your stay, based on the exchange rate used by the Hotel and the rate is subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversion or foreign charge fees by the bank or credit card Company, which are not within the Hotel’s control.

All special offers and promotions are marked as such. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes.

Rates confirmed are for the number of occupants listed in your e-mail confirmation, per room, per night and do not include additional charges for rollaway beds or extra people and will apply only to rooms booked as part of this reservation. Tour and package rates vary according to the features of the specific package or program offered at each hotel. The applicable charges for the packages confirmed are indicated in your e-mail confirmation details. Applicable taxes, service charges, and value-added tax (VAT), if applicable, will be added to the hotel bill unless indicated as a package feature. The taxes, service charges and value added tax shown on your e-mail confirmation are those currently in effect. Taxes, service charges, etc. are subject to change without notice according to local law.

DESTINATION FEE

A daily destination fee of $24.00 (subject to change) is applied to each room of your stay in order to provide the following services and amenities, which enhance the guest experience. Please contact the hotel directly for more information.

• Courtesy water bottles throughout stay
• Fitness center access
• One drip coffee or tea daily and pastry in Natura Cafe
• Premium Wi-Fi access for multiple devices throughout entire hotels
• Local telephone calls
• In-room Chromecast
• Two welcome drinks on arrival
• Complimentary pet stay
• In-house reservation priority for Stateside, DLS, and Pop-up activations
• Discounted tickets to Country Music Hall of Fame
• Day passess available for QNTM Gym

PAYMENT OPTIONS
A credit card and valid picture I.D. of the guest is required upon check-in.
Upon arrival, we require a valid credit card or debit card. The card will be authorized at check-in for the estimated amount of your entire stay (room, Facilities Fee, an amount for incidentals, plus applicable taxes) and a deposit for incidental charges will be taken. It may take 72 hours or longer after check-out for your bank to release the credit hold on your account. The Hotel is not responsible for overdraft charges incurred due to the hold.
Accepted currency: U.S. Dollars
Cash payment is an option at checkout.

EARLY CHECK-IN / LATE CHECKOUT
Rooms may not be available until after the reserved hotel's designated check-in time. Early check-in is extended complimentary based on availability. The late checkout fee varies, depending on the time of day. If a room is not available upon early arrival or we cannot extend your requested late checkout, our bell staff will be happy to store your luggage on your behalf.

PARKING
Valet for overnight guests is available for $55/night plus tax. 

LOST & FOUND
To report a lost item please click the link below and follow the instructions to describe and verify an item that has been recorded as ‘found’.

Report Lost & Found

Dream keeps detailed records of all ‘found’ items, and will make a reasonable effort to contact the guest if an item is left in the hotel’s guest room after the guest has checked-out which will be placed in our Lost & Found safety box. We will ship items back at the owner’s expense. Any items in the Lost & Found, which are not claimed within thirty (30) days, will be donated or discarded. Credit cards will be shredded after (7) days. Dream Nashville is not responsible for lost, damaged, or stolen personal items. Should any guests lose personal belongings, if recovered, the item will be recorded as ‘found’.

SMOKING POLICY
Smoking is not allowed anywhere in the Hotel, including in the guest rooms. There will be a minimum $500 cleaning charge assessed if it is determined that there was smoking in the guest room during your reservation period.

PET POLICY
Dogs weighing less than 50 pounds are welcome in our pet-friendly rooms. Pets may not be left unattended at any time.
Service animals are exempt from pet policies and from any pet deposit charge or fee that is in place. If you have specific questions about staying with your pet or service animal, please reach out to us directly.

Thank you for choosing Dream Nashville. We look forward to having you as our guest.