Hotel Policies

We know, we know… rules ruin everything. But without a few simple guidelines and policies, chaos quickly sets in. Do your part to preserving world order by keeping these guidelines in mind when booking your stay at Dream Downtown.

CHECK IN POLICIES 

Guests must be 18 years or older with photo identification to reserve a room. Acceptable forms of identification include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.

GUARANTEE RULES

Prepaid Reservations. Your reservation is being held by the credit card provided at the time of booking. The reservation is non-refundable / non-cancellable, and you will be charged the full amount at time of booking.

Cancellable Reservations. Your reservation is being held by the credit card provided at the time of booking. 100% of the first night may be charged anytime after booking. Your credit card may be charged if you do not check in at the Hotel on the scheduled arrival day, if you shorten your scheduled departure after checking-in, or if you do not cancel your reservation in accordance with the cancellation policy.

CANCELLATIONS, CHANGES, AND EARLY DEPARTURES

Prepaid Reservations. The reservation is non-refundable / non-cancellable, and the credit card provided will be charged the full amount at the time of booking.

Cancellable Reservations. You may cancel your reservation until 4pm local Hotel time 1 day before your scheduled arrival date to avoid 1-night penalty including room rate and applicable taxes. Any change to your arrival or departure date or room type is subject to the Hotel’s availability at the time the modification is requested and may change the rate and/or require payment of cancellation fees. To make a change please contact The Hotel.

Rates quoted are based on check-in date and length of stay shown. Should you depart early before the departure date confirmed for any reason, the Hotel may impose an early departure fee.

RATE RULES/RESTRICTIONS

Rates are confirmed in the currency of the country in which the hotel is located unless otherwise specified in your e-mail confirmation details. For non-US hotels, the rate confirmed in USD may be converted to local currency by the Hotel at the time of your stay, based on the exchange rate used by the Hotel and the rate is subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversion or foreign charge fees by the bank or credit card Company, which are not within the Hotel’s control.

All special offers and promotions are marked as such. If they are not labeled as such, you cannot derive any rights in the event of obvious errors or mistakes.

Rates confirmed are for the number of occupants listed in your e-mail confirmation, per room, per night and do not include additional charges for rollaway beds or extra people and will apply only to rooms booked as part of this reservation. Tour and package rates vary according to the features of the specific package or program offered at each hotel. The applicable charges for the packages confirmed are indicated in your e-mail confirmation details. Applicable taxes, service charges, and value-added tax (VAT), if applicable, will be added to the hotel bill unless indicated as a package feature. The taxes, service charges and value added tax shown on your e-mail confirmation are those currently in effect. Taxes, service charges, etc. are subject to change without notice according to local law.

FACILITY FEE

Reservations are subject to a mandatory facility fee of $50.00 + tax USD, a 8.875% sales tax, and a 5.875% occupancy tax charged per night, per room. Includes:

• Unlimited 24/7 Internet Access on multiple devices
• Bottle of water upon arrival
• Complimentary masks
• 10% discount at Benjamin Salon. By appointment only.
• In-room Chromecas, Netflix, and Hulu streaming
• Package handling and storage prior to and during your stay (up to 5 pieces)

PAYMENT OPTIONS

A credit card and valid picture I.D. of the guest is required upon check-in.

Upon arrival, we require a valid credit card or debit card. The card will be authorized at check-in for the estimated amount of your entire stay (room, facility fees, an amount for incidentals, plus applicable taxes) and a deposit for incidental charges will be taken. It may take 72 hours or longer after check-out for your bank to release the credit hold on your account. The hotel is not responsible for overdraft charges incurred due to the hold.

Accepted currency: U.S. Dollars

Cash payment is an option at checkout. Dream Downtown now accepts Apple Pay.

CONCIERGE

Guests are subject to porterage and delivery fees in the cases of excessive deliveries to the hotel. Guests are entitled up to five packages complimentary, with an additional charge of $5.00 per additional package.

EARLY CHECK-IN / LATE CHECKOUT

Rooms may not be available until after the reserved hotel's designated check-in time. Early check in is extended complimentary based on availability. The late checkout fee varies, depending on the time of day. If a room is not available upon early arrival or we cannot extend your requested late checkout, our bell staff will be happy to store your luggage on your behalf.

PARKING

Self-parking is available at the garage across the street from the hotel at the ICON Garage located at 386 W 16th Street, New York, NY. Self-parking will be offered at $85 per every 24-hour cycle for sedan sized vehicles. Over sized vehicles will have an additional charge of $15. Guests will receive a ticket, which should be presented at the hotel front desk for validation. Valet parking will be suspended until further notice.

SMOKING POLICY

Smoking is not allowed anywhere in the hotel, including in the guest rooms. There will be a minimum $500 cleaning charge assessed if it is determined that there was smoking in the guest room during your reservation period.

PET POLICY

Dogs weighing less than 25 pounds are welcome in our pet-friendly rooms. Pets may not be left unattended at any time. There is a one-time, non-refundable fee of $99.00.
Service animals are exempt from pet policies and from any pet deposit charge or fee that is in place. If you have specific questions about staying with your pet or service animal, please reach out to us directly.

Thank you for choosing Dream Downtown. We look forward to having you as our guest.